Privacy Policy
Your data security is as vital to us as your indoor air quality. We believe in total transparency regarding how we handle your personal information.
Data Control
At AetherFlow, we exclusively collect what's necessary for service. We don't trade your details like spare parts.
GDPR Compliance
Fully aligned with UK GDPR standards. We protect your address and phone logs with the same rigor we apply to industrial chiller installs.
Secure Server
Encryption isn't just a buzzword here; it's our standard operating procedure for every booking made through our portal.
Collection and Information Management
What do we actually store? Typically, it's just the essentials: your name, contact numbers, and building location. Why? To ensure our engineers arrive at the correct Twinlaw Street address and that we can reach you if there's a schedule shift.
We don't collect sensitive medical or financial records beyond what's required for processing your invoice for HVAC maintenance. How long do we keep it? Only as long as the tax man or technical safety standards requiring audit trails demand (usually 7 years for business records).
Do we use cookies? Yes, but only the functional ones that make our site behave and load quickly. No prying eyes here.
The Fine Print
1. Purpose of Data Processing
We're in the business of cooling, not data brokerage. We use your data to provide quotes, perform emergency repairs, and send seasonal maintenance reminders. You'll always have a clear way to opt-out of those reminders.
2. Third Party Disclosure
Sometimes we use sub-contractors for specialized ductwork or specialized sustainable energy consultations. They only get what they need to do the job. We've vetted them to ensure they're as obsessed with privacy as we are.
3. Your Rights Under UK Law
- The right to be informed how we use your info.
- The right to access your stored data at any time.
- The right to be forgotten (data deletion).
- The right to data portability.
Rhetorical question: why would you trust a company that doesn't respect your digital boundaries? We wouldn't. That's why AetherFlow puts compliance first.
Privacy Questions?
If you have concerns about your personal data or wish to exercise your rights, our Data Protection Officer is ready to help. No complex bots, just real humans.
Contact Our DPO